Helpful answers
Frequently asked questions
What to expect when you contact or work with Fluent Accounting LLC.
01What services does Fluent Accounting LLC provide?+
We provide payroll services, individual and business income tax return preparation, business registration support, and business financial advisory services.
02Who does Fluent Accounting LLC serve?+
We primarily serve individuals, families, independent professionals, new business owners, and small or growing businesses. We also assist clients with multi-state tax and accounting needs in Ohio, Connecticut, California, and Pennsylvania.
03Do you offer a complimentary initial consultation?+
Yes. We offer a complimentary 20-minute introductory consultation to understand your needs and determine whether our services are a good fit. The introductory consultation does not include tax, accounting, legal, or investment advice.
04Are virtual and in-person meetings available?+
Yes. We offer virtual appointments and in-person meetings by appointment in the Westlake area.
05What are your business hours?+
Our standard hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Meetings outside regular hours may be available by appointment.
06How quickly will you respond to an inquiry?+
We generally respond to new inquiries within one business day. Response times may be slightly longer during peak tax season.
07How are fees determined?+
Fees depend on the scope and complexity of each engagement. We provide a clear fee estimate before beginning work. Standard services may be offered at a fixed fee, while ongoing or complex advisory work may be quoted separately.
08How should I send sensitive documents?+
Please do not send tax documents, Social Security numbers, banking information, passwords, or other sensitive information through the website or ordinary email. When documents are needed, we will provide secure delivery instructions.
09Do you accept new clients throughout the year?+
Yes, subject to availability. Contacting us early is especially important for time-sensitive filings and tax-season work.
10Does sending an inquiry create a client relationship?+
No. A professional relationship begins only after Fluent Accounting LLC and the client agree to a written engagement defining the scope and terms of service.
11What languages are available?+
Services are available in English and Mandarin Chinese.
12Is Jing Zhang a CPA?+
Yes. Jing Zhang holds an active Ohio CPA license and has more than 20 years of accounting and finance experience, beginning with her public-accounting work at Deloitte.